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These terms set out the rules for using your jyjili account — from how you fund it with bKash, Nagad, or Rocket to how we handle your transaction records and what you can expect from the platform. Access to jyjili services depends on your local law and eligible region, so read through before you get started.
These Terms & Conditions form the agreement between you and jyjili whenever you access the platform, open an account, or carry out a transaction. They apply to all activity on the site — whether you are browsing game lobbies, funding your wallet via Nagad or Rocket, or reviewing your transaction history from a mobile browser. By creating an account, you confirm that you have read these terms and that your use of the platform is permitted under the laws of your region. We do not make eligibility decisions on your behalf — that responsibility sits with you, and availability depends entirely on local law and the eligible regions we serve. These terms can be updated when the platform changes. When we make a material change, we will post the revised version here and the updated date will reflect that. Continuing to use your account after a change is posted means you accept the revised terms. If you disagree with any part of the current terms, the right step is to stop using the platform and close your account through the account settings page. Questions about specific clauses can be sent to our support team. We aim to respond to written policy questions through the contact routes listed on the site.
Understanding the exact scope of these terms helps you know what is governed here and what falls under separate rules. Each area below has its own boundary — the terms do not stretch beyond what is described.
These terms govern how you create, verify, and use your jyjili account. Login security, session behaviour across devices, and account suspension or closure procedures all fall within this scope. Actions taken outside a logged-in session are not covered here.
Any movement of funds through your account wallet — deposits via bKash, Nagad, or Rocket, and any withdrawals or balance adjustments — falls under these terms. The specific limits and steps shown in your account area apply at the time of the transaction.
Games, lobby pages, promotional notices, and other content delivered through the platform are subject to these terms while you are using your account. Content availability depends on your region and may change without prior notice.
Payment processors, wallet providers like bKash and Nagad, and game content studios operate under their own separate terms. jyjili is not responsible for the policies of those third parties. Where their terms conflict with ours, the relevant third-party terms apply to their own service only.
These terms are not one-sided. You have practical rights relating to the information held in your account and how it is used. Your transaction history is accessible from the account dashboard — every deposit and withdrawal made through bKash, Nagad, or Rocket is logged there with a timestamp and status. If you believe a record is incorrect, you can raise a dispute through the support contact route and we will review it against our transaction logs. You can update your account details — including contact information and payment preferences — from the account settings page at any time while your account is active. If you want to request information about what data we hold, or ask for your account to be closed and your data removed in line with applicable local law, submit that request in writing via the support channels listed on the site. We do not make verbal commitments about data removal; written requests go through a documented process so both sides have a record.
Your full transaction history is visible in the account dashboard. Filter by date or payment method to find a specific bKash, Nagad, or Rocket entry. Each record shows the amount, method, status, and timestamp as logged by the platform.
Name, contact details, and linked payment preferences can be edited in account settings. Some fields may require identity verification before changes take effect — follow the instructions shown on screen at the time.
If a transaction entry looks wrong or a term is unclear, submit a written query through the support contact page. Include your account ID and the relevant transaction reference so we can pull the correct record for review.
You can request account closure and ask about data held on you by contacting support in writing. Eligibility for data removal depends on local law and any outstanding account obligations at the time of the request.
If you have a question about these terms or need to raise a formal policy concern, use the contact routes below. We do not process policy questions through game chat or in-lobby messages — written routes ensure your query is tracked and handled properly.
Submit a written query about these terms through the contact form on our support page. Include your account ID and a clear description of the clause or transaction you are asking about.
The Help Centre covers common questions about account access, transaction records, and policy scope. Check there first — many clause queries are already addressed in the published articles.
For formal written requests — data queries, account closure, or dispute escalation — use the email address listed on the support page. Written requests go through a documented review process.
We take the handling of your account data seriously, and these terms reflect that. Here is what you can expect from us on the key areas that matter to your account.
We retain account and transaction data for as long as your account is active and for a period after closure as required by applicable regulations. You can request information about the specific retention period that applies to your account by contacting support in writing.
The platform uses cookies to maintain your session across devices — phone, tablet, and browser. You can manage cookie preferences through your browser settings. Disabling session cookies may affect how the account login and lobby navigation work on your device.
You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact support immediately using the email route on the support page. Do not share your account password or wallet PIN with anyone, including support staff.
If you want to raise a concern about a change to these terms or request a review of how a specific clause applies to your account, submit the request in writing. Verbal discussions through live chat do not constitute a formal policy response on our side.
These questions come up regularly when account holders read through the terms. If your question is not here, the support page is the right next step.
Yes. These terms cover all account activity regardless of the device or browser you use. Whether you log in from a phone, tablet, or desktop, the same rules apply. Session behaviour may differ by device, but the terms governing your account do not change.
The transaction itself is processed through bKash or Nagad under their own terms. Once the funds are reflected in your jyjili account wallet, activity from that point falls under these terms. Both sets of terms apply to their respective parts of the process.
We post updated terms here when a material change is made. The revised date on the page reflects the latest version. Continuing to use your account after that update means you accept the changes. If you check this page regularly, you will see any updates when they are posted.
Open the transaction history in your account dashboard and note the reference number and date of the entry in question. Then contact support in writing with that reference. We review disputed records against our transaction logs and respond through the same written channel.
We share only the information necessary to process a transaction with the relevant payment provider. That exchange is governed by the payment provider's own privacy terms as well as ours. We do not sell account data to unrelated third parties.
Submit a written request through the email contact route on the support page. Include your account ID. Eligibility for data removal depends on local law and whether there are any outstanding obligations on the account at the time of your request.