jyjili Privacy Policy: How We Handle Your Information
jyjili takes a straightforward approach to your personal data — we collect only what your account requires, keep transaction records visible to you, and do not share your details beyond what your account activity and local legal obligations require. Access to our platform depends on your local law and eligible regions.
Account data under your control
Transaction records kept visible
bKash, Nagad, Rocket payment context covered
No third-party data sale
POLICY POSTURE EXPLAINED
What This Privacy Policy Covers and How It Works
This policy sets out what information jyjili collects when you open an account, fund it through bKash, Nagad or Rocket, and move through the lobby on any device. We collect the details you enter during account registration — your name, contact information and wallet identifiers — along with records of each deposit and withdrawal transaction tied to your account. Device and browser data is collected automatically when you visit the site; this helps us keep your session consistent whether you are on mobile or a desktop browser. We do not collect more than your account and transaction activity require. Payment processing for bKash, Nagad and Rocket is handled through the respective mobile financial service networks; those networks have their own privacy terms which apply to the wallet side of any transfer. Our role is to record the transaction outcome in your account history. We retain account data for as long as your account remains active and for any period required by applicable law in your eligible region. You can request a summary of the data we hold against your account by contacting support through the published route in your account settings. Availability of this platform depends on your local law and eligible region.
bKash wallet identifier used for deposit matching
Nagad transaction reference stored in account history
Rocket payment record visible in your transaction log
Device session data retained for continuity only
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies Across Your Account
Not every interaction on or around jyjili falls under this single policy document. Knowing what is covered and what is governed elsewhere helps you find the right terms when you have a question about your data or a transaction record.
Account Access
Creating an account, logging in and managing your profile details are fully within this policy. Any personal information you enter during registration or update through your account settings is handled according to the terms described here.
Transaction Records
Deposits and withdrawals processed through bKash, Nagad or Rocket generate records stored in your account history. Our policy covers how we retain and display those records. The wallet-side data remains subject to the respective mobile financial service's own terms.
Site Content and Lobby
Your browsing behaviour on the lobby — which game categories you open, session duration, device type — is collected as usage data under this policy. It is used to keep sessions consistent across devices and is not sold to third parties.
Third-Party Services
Links to external services, game studio content from providers such as Pragmatic Play or Habanero, and the mobile wallet networks themselves operate under their own privacy terms. This policy does not override or extend to those third-party policies.
YOUR PRACTICAL OPTIONS
Actions You Can Take Under This Policy
You have concrete actions available regarding the data jyjili holds on your account. First, you can review your transaction history directly from the account dashboard — every bKash, Nagad and Rocket transaction is listed there with a reference and status. Second, if your account details are incorrect — contact name, phone number or wallet identifier — you can request a correction through the support route shown in your account settings. Third, if you want to know exactly what personal data we hold against your profile, you can raise a data inquiry through the published support channel; we will respond based on the verification steps shown in your account. Fourth, if you believe your data is being handled in a way that does not match this policy, you can raise a formal question via the same support route. Note that your ability to exercise these rights may depend on your local law and the eligible region from which you access the platform. We do not require you to provide a reason when you ask to review or correct your own account data.
Review Your Records
Open the transaction history section in your account to see every deposit and withdrawal entry, including the wallet type used — bKash, Nagad or Rocket — and the reference number assigned at the time of processing.
Correct Account Details
If your registered contact details or wallet identifier are wrong, contact support through the route shown in your account settings. Corrections are processed after the identity verification steps displayed in your account are completed.
Request a Data Summary
You can ask us to confirm what personal data we hold on your account. Raise the request through the published support channel; the process and any identity checks required are shown when you open the support form.
Raise a Policy Question
If something in this policy is unclear or you believe your data was handled incorrectly, send your question through the support contact route. We will address it in line with the steps and timelines shown in the account help section.
REACH OUR POLICY TEAM
How to Contact Us About This Policy
If you have a question about how your data is handled, want to correct a detail on your account or need clarification on any part of this privacy policy, use one of the contact routes published in your account. We only list routes that are visibly available from within the signed-in account area.
Account Support Form
Open the help section inside your signed-in account to find the support form. Submit your privacy question or data request there; the form routes your message to the team handling account and policy matters.
Live Chat Route
If live chat is shown as available in your account dashboard, you can use it to ask a privacy-related question or request the data summary process. The chat route is only available when displayed inside the account area.
Email Contact
The email address for account and policy queries is published in the contact section of your signed-in account. Use it for formal data requests or to follow up on a correction that was previously raised through another channel.
DATA HANDLING DETAIL
How jyjili Manages Your Account Data Day to Day
Knowing the day-to-day handling behind this policy gives you a clearer picture of what happens to your information. We use cookies and session tokens to keep your account state consistent across devices — so a session started on mobile continues correctly when you switch to a browser tab without requiring a full re-login. Account security relies on the authentication steps shown on the login screen; we do not publish the underlying mechanism, but we do not ask for your wallet PIN through any support channel. Data retention runs for as long as your account is active plus any period required by applicable local law in your eligible region. If you close your account, we will retain only the records required by law and delete the rest in line with the process described in the account closure section of our terms.
Cookies and Session Data
We use cookies to maintain your session across phone, tablet and browser. Cookies do not store your bKash, Nagad or Rocket wallet credentials — those are handled by the respective mobile financial service networks during a transaction.
Account Security Steps
Login authentication steps are shown on the account access screen. We will never ask for your wallet PIN or account password through live chat, email or any other support channel. If you receive such a request, do not respond.
Data Retention Period
Your account data is retained while your account is active. After account closure, we keep only the records that applicable local law in your eligible region requires us to hold. The exact retention period depends on your jurisdiction.
Policy Change Notification
When this policy is updated, a notice is placed in the account dashboard or at the top of this page. Continuing to use the account after a policy update constitutes acknowledgement of the revised terms as described in the notice.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy on jyjili
These are the questions we see most often about how personal data and account records are handled. If your question is not covered here, use the support route in your account to raise it directly.
What personal data does jyjili collect when I open an account?
We collect the details you enter during registration — your name, contact number and any wallet identifier you provide. We also collect device and session data automatically when you visit the site. We do not collect more than your account activity requires.
Are my bKash, Nagad or Rocket wallet details stored by jyjili?
Transaction references are recorded in your account history so you can track deposits and withdrawals. Your actual wallet credentials and PIN remain with the respective mobile financial service. We do not store or access your wallet password or PIN at any point.
Can I see all the data jyjili holds about my account?
Yes. Your transaction history is visible in the account dashboard. For a full summary of the personal data we hold, raise a data request through the support route shown in your signed-in account. Identity verification steps will be shown when you submit the request.
How do I correct an error in my account details?
Contact support through the route published in your account settings and describe the correction needed. The team will ask you to complete the identity verification steps shown in the account before making any change to your registered details.
Does jyjili share my data with third parties?
We do not sell your personal data. We share information only where required by applicable local law or where the account transaction process involves the mobile financial service network — for example, when confirming a bKash or Nagad deposit reference against your account record.
What happens to my data if I close my account?
We delete personal data that is no longer required once your account is closed. We retain only the records that applicable law in your eligible region requires us to keep. The account closure process and retention details are described in the terms section of your account.
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